Consumer Rights and You explains the Consumer Protection Act and makes it accessible for the common man. It shows consumers how they can claim compensation if they have faced deficient or unfair trade practices or if they have purchased defective goods. This book presents real-life cases from various sectors such as medical, insurance, banking, education, housing, public utilities and so on, that have actually been decided by the consumer forums. Case-specific illustrations provide visual relief and highlight the irony of the situation. The author discusses all the stages for filing a complaint, right from drafting the first letter to claiming compensation. Advice for corporations is also given, so that brand quality and consumer satisfaction may be maintained. Consumer Rights and You will serve as an informative book, for both consumers and corporations.
Salient Features * Cases decided by the consumer forums * Handy tips for users * Advice for corporations * Model forms
Table of Contents Foreword by Justice M.B. Shah (Former President, National Consumer Disputes Redressal Commission) Preface and Acknowledgements 1. Consumer Rights: An Introduction 2. Dealing with Defective Goods 3. Handling Deficiency in Service 4. Combating Unfair Trade Practices 5. Insurance Problems 6. Medical Negligence Concerns 7. Housing Hassles 8. Banking Woes 9. Education Worries 10. Public Utility Concerns Annexure I: Model Forms Annexure II: Addresses About the Authors
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