Supervisory Management (Paperback)

Book Summary of Supervisory Management
Supervisory Management presents a study of traditional management principles, theories and practices along with skill-building applications that prepare students to one day work as supervisors. The new edition expands coverage of hot topics like crisis management, exporting of America's jobs, protected class issues and ethics; and introduces new discussions of appreciative inquiry, quality issues in the marketplace, and improved communication. The new, highly-effective cases incorporate role-playing components to maximize in-class participation and retention.

Table of Contents
Part I: Supervisory Management Overview
o 1. Supervising in Uncertain Times
o 2. The Managerial Functions
Part II: Supervisory Essentials
o 3. Communication: The Vital Link in Supervisory Management
o 4. Motivational Principles
o 5. Solving Problems: Decision Making
o 6. Positive Discipline.
Part III: Planning and Organizing
o 7. Supervisory Planning
o 8. Supervisory Organizing at the Departmental Level
o 9. Managing Meetings
o 10. The Labor Union and the Supervisor
Part IV: Staffing
o 11. The Supervisor and Employee
o Recruitment, Selection, Orientation, and Training
o 12. Performance Management: Appraising, Coaching, Promoting and Compensating
Part V: Leading
o 13. Supervisory Leadership and the Management of Change
o 14. Managing Work Groups: Teamwork, Morale, and Counseling
o 15. Supervising a Diverse workforce
Part VI: Controlling
• 16. Fundamentals of Controlling
• 17. Resolving Conflicts in the Workplace
• Index