Book Summary of Operations Management along The Supply Chain Featuring an ideal balance of managerial issues and quantitative techniques, this introduction to operations management keeps pace with current innovations and issues in the field. It presents the concepts clearly and logically, showing readers how OM relates to real business. The new edition also integrates the experiences of a real company throughout each chapter to clearly illustrate the concepts. Readers will find brief discussions on how the company manages areas such as inventory and forecasting to provide a real-world perspective.
About the Author Dr. Robin S. Russell is a professor of Business Information Technology at Virginia Tech. She has published extensively in several journals and has authored one other text. Dr. Russel is a member of DSI, ASQ, POMS, and IIE. She has received numerous awards including the Pamplin College of Business Certificate of Teaching Excellence, University Certificate of Teaching Excellence, and the MBA Association's Outstanding Professor Award. Her research interests include areas of production and operations management, service operations management, scheduling and quality.
Table of Contents • Introduction to Operations and Supply Chain Management • Quality Management • Statistical Quality Control • Product Design • Service Design • Process Planning, Analysis and Innovation • Capacity and Facilities • Human Resources • Project Management • Supply Chain Strategy and Design • Global Sourcing and Logistics • Forecasting • Inventory Management • Sales and Operations Planning • Resources Planning • Lean Systems • Scheduling
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