The E-Commerce Code (Hardcover)

When a customer is shopping online, they may experience a variety of problems, including the page freezing, the item being out of stock, the promotional code not applying the discount, and many other problems. You can learn from the many successful online businesses that place a strong emphasis on providing excellent customer service and support in order to attract and keep customers. This will allow you to guarantee that your products and services are always accessible to your customers online.
The game-changing effects of providing customer service via the internet
A significant number of e-commerce companies have started using email, implementing software for online chat, and participating in social media and review sites in order to improve the quality of service they provide to their customers.
For the purpose of addressing any inquiries or concerns that may arise, small businesses that conduct their operations solely online should ensure that their contact information, including an email address and a phone number, is readily available to customers on their homepage.
When there was a physical location that customers could visit in the event that they were having difficulty getting in touch with a representative over the phone, they used to feel more at ease and secure. These concerns should be alleviated by ensuring that there is someone on staff who is available around the clock in the event of an emergency. As a consequence of this, the conversion rate of your website will suffer.