Effective Customer Service : Ten Steps for Technical Professions (Paperback)

by David L. Goetsch

Category: Career Development

TK. 639

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Effective Customer Service highlights the need to orient the entire organization towards customer service. It focuses on understanding the way the customers derive value from the services and how to use this knowledge to develop processes to actually deliver unmatched customer service. It is written in a lucid manner which is appropriate for the practitioners who are grappling with implementation problems. The context is set in manufacturing, engineering and construction business, industries where there is not enough literature on customer service so far, making it a rare and valuable book.

Title	Effective Customer Service : Ten Steps for Technical Professions
Author	David L. Goetsch
Publisher	Pearson (India)
ISBN	9788131785928
Edition	1st Edition, 2012
Number of Pages	312
Country	India
Language	English